This can have a few causes. It is possible you made a typo in your e-mail address when you purchased the app, so now our system cannot find your license.
Another possibility is that you are trying to unlock another clockface/app than the one you actually purchased.
Please double check that the name of the clockface/app you are trying to unlock is exactly the same as the name in the purchase success mail you got after purchasing (some names are confusingly similar unfortunately).
If you are very sure you have the correct app, please contact us
at the bottom of the page with the following information:
- send the PayPal InvoiceID, which you can find on the PayPal receipt you got after purchasing (it starts with REF followed by 6 or 7 digits).
- If you paid with creditcard instead, send the first 6 and last 4 digits of your creditcard number (do not send the complete number!).
This will allow us to find your purchase and check why the unlock is not working.
Please also send along the 5-digit purchase code your watch tells you to enter. This allows us to check which app is asking for payment.