Discord

Need some technical assistance? We have a very active live #help channel on Discord. We try to answer and be as active as possible to help answer any support you may have. Also many other devs can help answer as well.

Twitter

Want to stay up-to-date? Follow us on our Twitter account to get real-time updates, latest news, bug reports, and latest features associated with KiezelPay. All support related questions should be asked through our Slack Channel in the main Pebble Team Slack.

Email

Want to just get ahold of us? Feel free to send us any questions or feedback you may have about KiezelPay. We are always looking to improve and make your experience better. Send us a quick email at support@kiezelpay.com and we will do our very best to reply within 24 hours.

Frequently Asked Questions

General

What is KiezelPay?

KiezelPay is a way for developers to accept money for their Pebble apps and watch-faces. It is not a way to pay for products/items with your Pebble watch.

Why should I use KiezelPay?

Developers work hard and we understand that, so why shouldn't you get paid for your hard work? We made KiezelPay easy to add, and easy to get the money that you deserve. It takes minutes to setup and to start collecting money.

Does KiezelPay have support for the Fitbit Ionic?

Yes! Besides the pebble watchfaces we also have a library for the Fitbit Ionic. In your account, click on the "Download Library" button for any of your products, and choose for the Fitbit library in the list.

How does KiezelPay work?

Once the user downloads the app/face with KiezelPay integrated, the user's watch will then vibrate and present a 5 digit code. The code is entered at kiezelpay.com/code where they can purchase access to the app/watch-face. Once purchased, the code screen disappears on the watch and they can continue to use the app/face as normal.

Money

What does it cost to start using KiezelPay?

There is no cost to start using KiezelPay. KiezelPay does, however, take a 27% fee for each purchase with a minimum of $0.27 USD.

What does KiezelPay offer for this 27% fee?

*KiezelPay handles all sales tax requirements. However handling the revenue you as developer will gain from KiezelPay as "income" and all tax requirements following from that in your country of residence is your own responsibility.

How do I get paid and receive my money?

Currently we only accept PayPal payouts. Developers are paid out every last thursday of the month through a verified PayPal account. We will not send your income via any other source.

Does KiezelPay accept credit/debit card payments?

Yes, but the merchants have the option to disable credit/debit card payments in their account. So it is possible that for some apps you can only pay with PayPal.

Why do you charge an extra $0.20 fee for credit/debit card payments?

The exact extra cost depends on the price of the app being sold, but on average, it costs us an extra $0.20 to process credit card payments compared to PayPal. Our profit margins are not large enough to absorb this extra cost, on cheaper apps we would even loose money for each purchase if we did that. Merchants can choose to charge the $0.20 extra fee to the customer, or absorb this fee themselves.

If you do not want to pay the $0.20 extra fee, use PayPal instead. It is possible to link your credit/debit card in the PayPal account as payment source.

Do you issue refunds?

We are working to add this feature. Currently tell your customer to create a PayPal dispute or contact us for the refund. Note: Fees charged for refunds by our Payment Services Provider (typical $0.05 per refund) are taken out of the developers earnings and not by paid by KiezelPay.

We issue refunds for digital products within 30 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues. If you have any questions about our Returns and Refunds Policy, please contact us at support@kiezelpay.com.

Can I offer discounts or free access to my products?

Yes, create a new discount on the discounts page in your account.

I purchased the full package of Kiezel Watchfaces, why do I have to pay again for app/face X?

Kiezel Watchfaces and KiezelPay are not the same. When you buy the full package of Kiezel Watchfaces, that will give you access to all watchfaces you can find at https://www.kiezelwatchfaces.com/faces/ (not the watch apps)

On the other hand, KiezelPay is a payment system that can be used by any developer that wants to help fund their Pebble development through paid apps. In conclusion, any watchface that is not listed on https://www.kiezelwatchfaces.com/faces/ was not made by Kiezel, and is not included in the Kiezel Watchfaces package.

Development

Can I add KiezelPay to an already built face/app?

Yes. Once the user closes the Pebble Time app, the watchface (with KiezelPay installed) will be upgraded and trial mode will be activated. Once the trial ends the user will need to purchase the app/face in order to continue using.

How do I add KiezelPay to my app/face?

The best way to get started is to sign-up for an account and visit our developer documentation page. Then just follow our easy step by step guide.

How long does it take to add KiezelPay to my app/face?

For an average developer it takes about 30-60 minutes.

I bought my own app, why is it unlicensed again when I test a new version during development?

Side-loaded development apps/watchfaces get another account token then apps/watchfaces installed from the Pebble Appstore. For that reason KiezelPay will not recognize that you already have a license for the app. The easiest way to solve this is to buy the sideloaded version of your app, with a 100% discount code so it does not cost you any money. From that moment on KiezelPay will have a license for your side loaded app account token and you can test upgrades without problems.

I released my app with KiezelPay but keep getting mails that say "Thank you for purchasing...". What is going on?

This probably means you forgot to disable test-mode in the app and other people are "purchasing" your app in test mode. To fix this, release an update of your app as soon as possible with test mode disabled. Everyone that "purchased" your app when test mode was enabled, will see a new payment notification within 24 hours (as soon as the periodic recheck happens) and will have to pay for real this time to unlock the app again.

How do I sell all my faces/apps as a package?

We support this with our bundles feature. You can simply create a new bundle on the products page in your account. When the customer installs one of your apps which is part of a bundle, he will get the choice to purchase the complete bundle, or only the single app.

Account

I forgot my password, what do I do?

Please visit kiezelpay.com/reset and you can follow the steps to reset your password.

What if I don't have a PayPal account? How do I get paid?

Currently this is the only way we can pay you. A PayPal account is required if you want to get the money that you make.