Luckily you can unlock your clockface again for free here.
Just enter the code it is showing you and the e-mail address you used for the original purchase and you will be up and running again in no time.
Instead, you first install the new clockface or app you want and then wait for it to ask you to pay again.
As soon as that happens you can unlock it again for free by going to https://kzl.io/unlock using the code it shows you on the watch at that moment.
If for some reason it does not ask you to pay again, that isn't a problem and you can just use the clockface as is, the functionality is exactly the same before and after unlocking.
If you do not want to pay for the app or clockface, remove the app, or install another clockface from the appstore, and the messages will automatically stop.
All clockfaces and apps clearly mention in their description if they are paid or not, so it should not be hard to find a free one instead.
However, it can happen that we aren't able to recognize you again after you remove and reinstall an app or clockface, our system will then think you're a new customer and it will ask for payment again.
When that happens you can unlock it again for free by going to https://kzl.io/unlock
For now the solution is to make the clockface restart, which will force a new code to be loaded and displayed.
We have made a special page where you can lookup your complete purchase history here.
If you purchased a bundle, the e-mail contain a link to a page that shows all clockfaces/apps in the bundle with a download button next to each one of them.
Use that download button to go to the appstore and install the clockface/app on your watch.
If you cannot find the e-mail anymore, you can perform a lookup of all your purchases at https://kiezelpay.com/lookup
Note: These download links only work if you use them on the phone or tablet on which you have installed the Fitbit, Connect IQ (Garmin) or Pebble app!
If the download button does not take you to the appstore, this probably means the developer has not correctly configured the appstore link in his account. You can contact the developer and ask him/her to fix this, or you can use the search functionality in the appstore to find the app/clockface instead.
Another possibility is that you are trying to unlock another clockface/app than the one you actually purchased.
Please double check that the name of the clockface/app you are trying to unlock is exactly the same as the name in the purchase success mail you got after purchasing (some names are confusingly similar unfortunately).
If you are very sure you have the correct app, please contact the KiezelPay helpdesk using the contact form at the bottom of the FAQ page with the following information:
- send the PayPal InvoiceID, you can find that on the PayPal receipt you got after purchasing, it starts with REF.
- If you paid with creditcard instead, send the first 6 and last 4 digits of your creditcard number (do not send the complete number!).
This will allow them to find your purchase and check why the unlock is not working.
Please also send along the purchase code it tells you to enter. This allows them to double check which app is asking for payment.
Until that happens you don't have to do anything.
Send a message to ntpr, creator of ntprEgs